Customer support headset on a clean modern desk

SOCIAL • CONNECT • DISCOVER

Contact Our Luxury Dating Service

Our dedicated support team is here to help with any questions about your account, verification, privacy, or the SugarDating platform. Reach us through the channels below - we respond promptly and discreetly.

Get in Touch

Reach Our Support Team

Whether you need help with your profile, have a billing question, or want to report an issue, our team is available to assist you. Choose the method that works best for you - all channels are monitored by real people, not bots.

Email Support

For account questions, verification help, and general inquiries, email us anytime. We aim to respond within 24 hours.

[email protected]

Phone Support

Speak directly with a member of our support team during business hours. Discreet, professional assistance for urgent matters.

+1 (800) 555-0114

Help Center

Browse our comprehensive FAQ page for instant answers to the most common questions about sugar dating, safety, and our platform features.

Visit FAQ Page

Availability

Support Hours

Our support team operates on the schedule below. Email inquiries received outside of business hours are answered the next business day. Urgent account or safety concerns are prioritized at all times.

Day Email Support Phone Support
Monday - Friday 9:00 AM - 8:00 PM ET 10:00 AM - 6:00 PM ET
Saturday 10:00 AM - 4:00 PM ET Closed
Sunday Closed Closed
Holidays Reduced hours Closed

Urgent Safety Concerns

If you encounter a safety issue, suspicious activity, or need to report a member, use the in-app Report & Block feature for immediate action. Our moderation team monitors reports 24/7, even outside standard support hours.

Our Offices

Office Locations

SugarDating operates from two primary offices in the United States. While we do not offer walk-in support, these locations serve as our operational hubs for engineering, moderation, and member services.

Modern office building exterior in Manhattan, New York

New York Headquarters

1180 Avenue of the Americas
Floor 14
New York, NY 10036
United States

Our primary office houses the engineering, product, and executive teams that build and maintain the SugarDating platform.

Modern office interior in Miami, Florida with bright windows

Miami Member Services

1395 Brickell Avenue
Suite 800
Miami, FL 33131
United States

Our Miami office is home to the member support, moderation, and verification teams that keep the community safe and responsive.

Quick Answers

Quick Support FAQs

Here are answers to the most common questions our support team receives. For a more comprehensive list, visit our FAQ page.

Our support team responds to all email inquiries within 24 hours during business days. Emails received on weekends or holidays are answered the next business day. Urgent safety reports submitted through the in-app Report feature are reviewed 24/7 and typically actioned within hours.
Yes. Phone support is available Monday through Friday from 10:00 AM to 6:00 PM Eastern Time at +1 (800) 555-0114. For privacy and security reasons, we cannot discuss account details without verifying your identity first. Have your registered email address ready when you call.
Use the Report & Block button available on every member profile and message thread. This sends an alert directly to our moderation team, who review the report and take appropriate action. You can also email [email protected] with screenshots and details for non-urgent reports.
SugarDating operates from two US offices: our headquarters at 1180 Avenue of the Americas in New York City and our member services office at 1395 Brickell Avenue in Miami, Florida. We do not offer walk-in support at either location.
For all billing, subscription, and membership inquiries, email [email protected] or call our main support line during business hours. Our team can assist with plan changes, refund requests, and payment method updates. All billing communications are handled discreetly and securely.

Still Have Questions?

Visit our comprehensive FAQ page for detailed answers about sugar dating, safety, verification, and how SugarDating works.

Private, verified, and secure. Your information stays confidential.